CHALLENGE 

• Customers faced delays in order status and returns. 
• Manual processes slowed resolution and created inconsistency. 
• Support teams were overwhelmed by repetitive tickets. 

SOLUTION 

• AgentForce enabled real-time order tracking and refunds. 
• Automated ticket creation and resolution workflows. 
• Improved customer experience through conversational interface. 

TECHNOLOGY USED 

• AgentForce 
• Salesforce Commerce Cloud 
• Apex 
• Flows 
• Prompt Templates